Key point · Article 17
Technical unavailability
When the platform is technically unavailable and the act cannot wait, the Regulation provides for alternative channels.
Start without complicating
Four practical actions.
- 01
Confirm unavailability and urgency
- 02
Consult the published official contacts
- 03
Send by email or telephone
- 04
Save confirmation and track later integration
Proof
Which should be recorded.
- Log of unavailability
- Message and attachments sent
- Automatic receipt confirmation
- Registration of integration or regularisation
Warning
Avoid common mistakes.
- Do not use unconfirmed contacts.
- Do not send sensitive information without adequate protection.
- Do not postpone an urgent act without documenting the impediment.
Frequently Asked Questions
Two straight answers.
Does the email account as a valid submission?
In accordance with Article 17, it shall be deemed to be submitted at the time of receipt when the procedure for unavailability is used.
Can the information be encrypted?
Yes. The Regulation provides for the use of the PGP public key associated with the published official address.
Primary source
Regulation No. 756/2026 of 22 June
Information guide. Confirm the official text, notifications received and published technical instructions for the specific case.